Performance Portal
Affected Services: Fleetworks, FleetCockpit, Performance Portal, FleetCockpit+
Start Date and Time: March 25 2025, 18:30 CET
Expected Duration: 1h
Planned End Date and Time: March 25 2025, 19:30 CET
We apologise for any inconvenience this may cause. Please contact support if you have further questions.
Planned Maintenance Affecting Service(s): Fleetworks, FleetCockpit, Performance Portal, FleetCockpit+
Please be advised that the previously notified Planned Maintenance has been completed successfully.
Please contact support if you have further questions.
Affected Services: Performance
Start Date and Time: 2025-02-26T06:30:00Z
Expected Duration: 30 minutes
Planned End Date and Time: 2025-02-26T07:00:00Z
We apologise for any inconvenience this may cause. Please contact support if you have further questions.
Please be advised that the previously notified Planned Maintenance has been completed successfully.
Please contact support if you have further questions.
Description: We would like to inform our valued customers that we have scheduled an extended maintenance window. This maintenance is essential to enhance our services and provide you with a better experience. It concerns some changes that we are making internally.
Impact: During the maintenance window, we do not expect any downtime but some of our services may not be reachable. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.
During our scheduled maintenance period, we will remain available on our regular validation telephone line. However, if this line is temporarily unavailable, we have set up an exceptional backup phone.
Backup Phone Line (Only if Primary is Unavailable ): +32(0) 478 799 499
Thank you for your patience and support.
Planned Maintenance Affecting Service(s): Fleetworks, FleetCockpit, Carbox / Taxbox, FleetCockpit Mobile, FleetHours Web, AbsencePlanner, Performance Portal, Solid, Reporting, Customer HUB, MyTTL / WorkFlow, FleetHours (SaaS), FleetCockpit+, Document Management System, Support Availability, FleetClient, FleetHours (SaaS/AWS)
Please be advised that the previously notified Planned Maintenance has been completed successfully.
Please contact support if you have further questions.
Affected Services: Fleetworks, FleetCockpit, FleetCockpit Mobile, FleetHours Web, AbsencePlanner, Performance Portal, Solid, Customer HUB, MyTTL / WorkFlow, FleetCockpit+
Start Date and Time: February 06 2025, 21:00 CET
Expected Duration: 30m
Planned End Date and Time: February 06 2025, 21:30 CET
We apologise for any inconvenience this may cause. Please contact support if you have further questions.
Planned Maintenance Affecting Service(s): Fleetworks, FleetCockpit, FleetCockpit Mobile, FleetHours Web, AbsencePlanner, Performance Portal, Solid, Customer HUB, MyTTL / WorkFlow, FleetCockpit+
Please be advised that the previously notified Planned Maintenance has been completed successfully.
Please contact support if you have further questions.
Our team is investigating an issue on the following service(s):
Fleetworks, FleetCockpit, FleetHours Web, AbsencePlanner, Performance Portal, Solid, MyTTL / WorkFlow, FleetCockpit+
There is an issue with logging in to the system, only new sessions are affected.
We sincerely apologise for the service interruption and will provide further updates as soon as possible.
We have resolved the issue.
Service Interruption Affecting Service(s):
Fleetworks, FleetCockpit, FleetHours Web, AbsencePlanner, Performance Portal, Solid, MyTTL / WorkFlow, FleetCockpit+
Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
DNS caches may need to be refreshed.
Affected Services: Performance Portal
Start Date and Time: January 08 2025, 18:00 CET
Expected Duration: 1h 30m
Planned End Date and Time: January 08 2025, 19:30 CET
We apologise for any inconvenience this may cause. Please contact support if you have further questions.
Planned Maintenance Affecting Service(s): Performance Portal
Please be advised that the previously notified Planned Maintenance has been completed successfully.
Please contact support if you have further questions.
Please be aware that today, 15/11/2024, at the end of the day, Performance Portal 2.1 will no longer be available.
Therefore, for customers to continue enjoying the enhanced features and improved performance of the Performance Portal, they will automatically be migrated to Performance Portal 3.
Planned Maintenance Affecting Service(s): {{ IncidentUpdate.ComponentsByName }}
Please be advised that the previously notified Planned Maintenance has been completed successfully.
Please contact support if you have further questions.
Our team is investigating an issue on the following service(s):
Performance Portal
We are currently experiencing degraded performance on the Performance Portal Product. Harsh acceleration and deceleration values seem to be too low.
We sincerely apologise for the service interruption and will provide further updates as soon as possible.
Service Interruption Affecting Service(s): Performance Portal
The issue has been identified and a fix is being implemented
We apologise for any inconvenience this may cause.
Please contact support if you have further questions.
Service Interruption Affecting Service(s): Performance Portal
A fix is still being implemented.
For Performance Portal 3.0 this should be okay later today, please follow this page for the next update.
For Performance Portal 2.0 we expect the right data to be available tomorrow.
We apologise for any inconvenience this may cause.
The acceleration and deceleration scores have been rectified on Performance Portal 3.0.
It takes more time for this to reflect in Performance Portal 2.0, we will provide an update tomorrow.
In the meantime you can keep using Performance Portal 3.0 without issue.
Service Interruption Affecting Service(s):
Performance Portal
Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
Affected Services: FleetHours Web, AbsencePlanner, Performance Portal, Solid
Start Date and Time: September 25 2024, 19:00 CEST
Expected Duration: 1h
Planned End Date and Time: September 25 2024, 20:00 CEST
We apologise for any inconvenience this may cause. Please contact support if you have further questions.
Planned Maintenance Affecting Service(s): FleetHours Web, AbsencePlanner, Performance Portal, Solid
Please be advised that the previously notified Planned Maintenance has been completed successfully.
Please contact support if you have further questions.
Our team is investigating an issue on the following service(s):
Performance Portal
Yesterday's data failed to load. Up to date information will be delayed.
We sincerely apologise for the service interruption and will provide further updates as soon as possible.
Service Interruption Affecting Service(s): Performance Portal
The issue has been identified and a fix is being implemented
We apologise for any inconvenience this may cause.
Please contact support if you have further questions.
Service Interruption Affecting Service(s): Performance Portal
Outages are experienced on multiple Windows machines globally, caused by a third party supplier. A solution to the issue is currently being rolled out.
We apologise for any inconvenience this may cause.
Please contact support if you have further questions.
Service Interruption Affecting Service(s):
Performance Portal
Our team has determined that the previously reported issue is now fully resolved.
As mentioned, recent data is delayed and still loading. We expect the data load to finish around 16:00 CEST.
Thank you for your patience during this incident.