March 31 2025, 11:44 CEST

We are currently experiencing a service disruption affecting our provider connections in certain regions. Our team is investigating the issue and working diligently to resolve it as quickly as possible. We will provide updates as more information becomes available.

 
March 31 2025, 13:19 CEST

Traces are getting processed - online status can still be affected.

 
March 31 2025, 15:35 CEST

Online status seems recovered, we are monitoring.

 
March 31 2025, 18:55 CEST

Service Interruption Affecting Service(s):



Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

 
March 25 2025, 16:33 CET

Our team is investigating an issue on the following service(s):

FleetCockpit


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
March 25 2025, 16:43 CET

Service Interruption Affecting Service(s):

FleetCockpit


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

 
March 13 2025, 06:26 CET

Our team is investigating an issue on the following service(s):

FleetCockpit


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
March 13 2025, 06:36 CET

Service Interruption Affecting Service(s):

FleetCockpit


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

AbsencePlanner FleetCockpit FleetCockpit+ Fleetworks Performance Portal MyTTL / WorkFlow FleetHours Web Solid Trace Processing SOAP Integration
 
February 05 2025, 17:20 CET

Our team is investigating an issue on the following service(s):

Fleetworks, FleetCockpit, FleetHours Web, AbsencePlanner, Performance Portal, Solid, MyTTL / WorkFlow, FleetCockpit+


There is an issue with logging in to the system, only new sessions are affected.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
February 05 2025, 17:30 CET

We have resolved the issue.

 
February 05 2025, 17:36 CET

Service Interruption Affecting Service(s):

Fleetworks, FleetCockpit, FleetHours Web, AbsencePlanner, Performance Portal, Solid, MyTTL / WorkFlow, FleetCockpit+


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.


DNS caches may need to be refreshed.

Fleetworks Trace Processing
 
January 30 2025, 12:00 CET

Our team is investigating an issue on the following service(s): Trailer4U


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
January 31 2025, 13:09 CET

The issue has been identified and the mobile network provider is working on a fix. 

 
February 04 2025, 12:18 CET

Our provider is actively working on recovery actions, unfortunately it may take up to two more days.

We will keep you informed when things change.

 
February 06 2025, 13:02 CET

We see that most devices have recovered, a small remainder of devices may take longer to recover but they are also recovering.

 
February 07 2025, 15:02 CET

Service Interruption Affecting Service(s):

Trace Processing


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

 
November 08 2024, 19:46 CET

Our team is investigating an issue on the following service(s):

FleetCockpit


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
November 09 2024, 03:31 CET

Service Interruption Affecting Service(s):

FleetCockpit


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

 
October 14 2024, 13:30 CEST

Our team is investigating an issue on the following service(s):

Performance Portal


We are currently experiencing degraded performance on the Performance Portal Product. Harsh acceleration and deceleration values seem to be too low.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
October 14 2024, 14:46 CEST

Service Interruption Affecting Service(s): Performance Portal

The issue has been identified and a fix is being implemented

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
October 14 2024, 15:40 CEST

Service Interruption Affecting Service(s): Performance Portal

A fix is still being implemented.
For Performance Portal 3.0 this should be okay later today, please follow this page for the next update.
For Performance Portal 2.0 we expect the right data to be available tomorrow.

We apologise for any inconvenience this may cause.

 
October 14 2024, 20:59 CEST

The acceleration and deceleration scores have been rectified on Performance Portal 3.0.

It takes more time for this to reflect in Performance Portal 2.0, we will provide an update tomorrow.

In the meantime you can keep using Performance Portal 3.0 without issue.

 
October 15 2024, 08:30 CEST

Service Interruption Affecting Service(s):

Performance Portal


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

Support Availability
 
October 04 2024, 15:30 CEST

Our team is impacted on the following service(s):

Support Availability


German language is currently not available. Please as an alternative choose English in the phone menu.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
October 04 2024, 18:00 CEST

Service Interruption Affecting Service(s):

Support Availability


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

September 16 2024, 10:00 CEST
Support Availability
 
September 16 2024, 10:00 CEST

Between 10:00 and 11:00, there will be reduced availability for our Support department.

We apologize for any inconvenience this may cause.

We will take up your inquiries as soon as possible.

 
September 16 2024, 11:00 CEST
The support department is back in full service and available to you.
Fleetworks Trace Processing SOAP Integration
 
July 24 2024, 15:30 CEST

Our team is investigating an issue on the following service(s):

Fleetworks


Performance seems to be degraded, we are looking in to it.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
July 24 2024, 16:33 CEST

Service Interruption Affecting Service(s):
Fleetworks

We are continuing to work on a fix.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 24 2024, 17:00 CEST

Service Interruption Affecting Service(s): Fleetworks

A Fix has been implemented and we are monitoring the results.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 24 2024, 17:29 CEST

Service Interruption Affecting Service(s):

Fleetworks


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.