November 08 2024, 19:46 CET

Our team is investigating an issue on the following service(s):

FleetCockpit


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
November 09 2024, 03:31 CET

Service Interruption Affecting Service(s):

FleetCockpit


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

 
October 14 2024, 13:30 CEST

Our team is investigating an issue on the following service(s):

Performance Portal


We are currently experiencing degraded performance on the Performance Portal Product. Harsh acceleration and deceleration values seem to be too low.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
October 14 2024, 14:46 CEST

Service Interruption Affecting Service(s): Performance Portal

The issue has been identified and a fix is being implemented

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
October 14 2024, 15:40 CEST

Service Interruption Affecting Service(s): Performance Portal

A fix is still being implemented.
For Performance Portal 3.0 this should be okay later today, please follow this page for the next update.
For Performance Portal 2.0 we expect the right data to be available tomorrow.

We apologise for any inconvenience this may cause.

 
October 14 2024, 20:59 CEST

The acceleration and deceleration scores have been rectified on Performance Portal 3.0.

It takes more time for this to reflect in Performance Portal 2.0, we will provide an update tomorrow.

In the meantime you can keep using Performance Portal 3.0 without issue.

 
October 15 2024, 08:30 CEST

Service Interruption Affecting Service(s):

Performance Portal


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

Support Availability
 
October 04 2024, 15:30 CEST

Our team is impacted on the following service(s):

Support Availability


German language is currently not available. Please as an alternative choose English in the phone menu.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
October 04 2024, 18:00 CEST

Service Interruption Affecting Service(s):

Support Availability


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

September 16 2024, 10:00 CEST
Support Availability
 
September 16 2024, 10:00 CEST

Between 10:00 and 11:00, there will be reduced availability for our Support department.

We apologize for any inconvenience this may cause.

We will take up your inquiries as soon as possible.

 
September 16 2024, 11:00 CEST
The support department is back in full service and available to you.
Fleetworks Trace Processing SOAP Integration
 
July 24 2024, 15:30 CEST

Our team is investigating an issue on the following service(s):

Fleetworks


Performance seems to be degraded, we are looking in to it.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
July 24 2024, 16:33 CEST

Service Interruption Affecting Service(s):
Fleetworks

We are continuing to work on a fix.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 24 2024, 17:00 CEST

Service Interruption Affecting Service(s): Fleetworks

A Fix has been implemented and we are monitoring the results.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 24 2024, 17:29 CEST

Service Interruption Affecting Service(s):

Fleetworks


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

 
July 19 2024, 08:00 CEST

Our team is investigating an issue on the following service(s):

FleetHours (SaaS)


The service is currently unavailable.

We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
July 19 2024, 08:20 CEST

Service Interruption Affecting Service(s): FleetHours (SaaS)

The issue has been identified

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 09:30 CEST

Service Interruption Affecting Service(s): FleetHours (SaaS)

Outages are experienced on multiple Windows machines globally, caused by a third party supplier. A solution to the issue is currently being rolled out.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 10:30 CEST

Service Interruption Affecting Service(s): FleetHours (SaaS)

A fix is still being implemented

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 12:50 CEST

Service Interruption Affecting Service(s):

FleetHours (SaaS)


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

 
July 19 2024, 08:00 CEST

Our team is investigating an issue on the following service(s):

FleetHours Web


Some parts of the system are unavailable.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
July 19 2024, 08:25 CEST

Service Interruption Affecting Service(s): FleetHours Web

The issue has been identified.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 09:30 CEST

Service Interruption Affecting Service(s): FleetHours Web

Outages are experienced on multiple Windows machines globally, caused by a third party supplier. A solution to the issue is currently being rolled out.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 10:30 CEST

Service Interruption Affecting Service(s): FleetHours Web

A fix is still being implemented

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 17:00 CEST

Service Interruption Affecting Service(s):

FleetHours Web


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

 
July 19 2024, 08:00 CEST

Our team is investigating an issue on the following service(s):

Performance Portal


Yesterday's data failed to load. Up to date information will be delayed.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
July 19 2024, 08:25 CEST

Service Interruption Affecting Service(s): Performance Portal

The issue has been identified and a fix is being implemented

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 09:30 CEST

Service Interruption Affecting Service(s): Performance Portal

Outages are experienced on multiple Windows machines globally, caused by a third party supplier. A solution to the issue is currently being rolled out.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 12:30 CEST

Service Interruption Affecting Service(s):

Performance Portal


Our team has determined that the previously reported issue is now fully resolved.


As mentioned, recent data is delayed and still loading. We expect the data load to finish around 16:00 CEST.


Thank you for your patience during this incident.



FleetCockpit FleetCockpit Mobile FleetCockpit+ Fleetworks Carbox / Taxbox Trace Processing SOAP Integration
 
July 19 2024, 08:00 CEST

Our team is investigating an issue on the following service(s):

Fleetworks, FleetCockpit, Carbox / Taxbox, FleetCockpit Mobile, FleetCockpit+


Addresses are currently not resolved in multiple of our services.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
July 19 2024, 08:25 CEST

Service Interruption Affecting Service(s): Fleetworks, FleetCockpit, Carbox / Taxbox, FleetCockpit Mobile, FleetCockpit+

The issue has been identified and a fix is being implemented

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 09:11 CEST

Service Interruption Affecting Service(s): Fleetworks, FleetCockpit, Carbox / Taxbox, FleetCockpit Mobile, FleetCockpit+

Additionally the map may be intermittently unavailable or loading slow for the mentioned services.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 09:30 CEST

Service Interruption Affecting Service(s): Fleetworks, FleetCockpit, Carbox / Taxbox, FleetCockpit Mobile, FleetCockpit+

Outages are experienced on multiple Windows machines globally, caused by a third party supplier. A solution to the issue is currently being rolled out.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 10:30 CEST

Service Interruption Affecting Service(s): Fleetworks, FleetCockpit, Carbox / Taxbox, FleetCockpit Mobile, FleetCockpit+

A fix is still being implemented

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 11:45 CEST

Service Interruption Affecting Service(s): Fleetworks, FleetCockpit, Carbox / Taxbox, FleetCockpit Mobile, FleetCockpit+

A Fix has been implemented and we are monitoring the results.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 19 2024, 12:30 CEST

Service Interruption Affecting Service(s):

Fleetworks, FleetCockpit, Carbox / Taxbox, FleetCockpit Mobile, FleetCockpit+


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

 
July 17 2024, 09:00 CEST

Our team is investigating an issue on the following service(s):

Solid


Files seem to be in error. We are currently investigating.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

 
July 17 2024, 09:35 CEST

Service Interruption Affecting Service(s): Solid

The issue has been identified and a fix is being implemented

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 17 2024, 09:45 CEST

Service Interruption Affecting Service(s): Solid

A Fix has been implemented and we are monitoring the results.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

 
July 17 2024, 10:30 CEST

Service Interruption Affecting Service(s):

Solid


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.