Service Disruption: Vi Access

Incident Report for Platform Science Europe

Monitoring

A fix has been successfully implemented to resolve the connectivity issues with Vi Access within the Customer Hub.
Users should now be able to access the service normally.

We are currently monitoring the platform to ensure stability.

Posted May 13, 2026 - 15:00 CEST

Investigating

We are currently investigating reports of connectivity issues with Vi Access within the Customer Hub.
Users may encounter errors or a blank page when attempting to log in.

We're working hard to fix the issue and will update you as soon as we have more information.

Thank you for your patience.

Posted May 13, 2026 - 14:11 CEST

This incident affects: Video Intelligence.