Transport & Logistics Service Interruption on Fleetworks Service(s)

Incident
July 14 2025, 09:31 CEST

Transport & Logistics Service Interruption on Fleetworks Service(s)

Status: closed
Start: July 10 2025, 09:06 CEST
End: July 14 2025, 09:31 CEST
Duration: 4 days 25 minutes
Affected Components:
Fleetworks Trace Processing SOAP Integration
Update

July 10 2025, 09:06 CEST

July 10 2025, 09:06 CEST

Our team is investigating an issue on the following service(s):

Fleetworks


We are experiencing an issue with ETA calculation on Trips. The calculated ETA value may be outdated or not show up

We sincerely apologise for the service interruption and will provide further updates as soon as possible.

Update

July 10 2025, 11:07 CEST

July 10 2025, 11:07 CEST

Service Interruption Affecting Service(s): Fleetworks

The issue has been identified and a fix is being implemented

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

Update

July 11 2025, 11:36 CEST

July 11 2025, 11:36 CEST

Service Interruption Affecting Service(s): Fleetworks

We’ve identified the root cause and our teams are actively deploying a fix. Monitoring will follow once implementation is complete.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

Update

July 11 2025, 23:03 CEST

July 11 2025, 23:03 CEST

Service Interruption Affecting Service(s): Fleetworks

A Fix has been implemented and we are monitoring the results.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

Resolved

July 14 2025, 09:31 CEST

July 14 2025, 09:31 CEST

Service Interruption Affecting Service(s):

Fleetworks


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.